Location

Just off the A47, and only half a mile from Great Yarmouth train station, Vauxhall Holiday Park is within easy reach if you’re travelling by car or train. And with a bus stop just outside of the park, all of the regions fantastic attractions are a short ride away.

Park Address

Vauxhall Holiday Park
Acle New Road
Great Yarmouth
NR30 1TB

By Car

1. If travelling northbound on the A1(M), take the slip road signposted P/boro, Wisbech (A47) A1139 and keep right on the A1139. At the roundabout stay in the two right lanes to continue on A1139
2. Take the second exit at the roundabout signposted King’s Lynn Wisbech A47
3. Travel along the A47 for 93 miles and Vauxhall Holiday Park is on your left from the major A road.

By Train

The nearest train station is Great Yarmouth, which is half a mile from the park.

To plan your train journey to and from Vauxhall Holiday Park, please search using the official National Rail Enquiries online planner and timetable. Alternatively, call National Rail Enquiries Helpline on 0845 748 4950.

By Bus

The nearest bus stop is also located at Great Yarmouth train station on the station forecourt. This journey is a ten minute walk from Vauxhall Holiday Park. Here you will find bus service 1B running via Great Yarmouth and Hemsby.

By Plane

The nearest airport to park is Norwich Airport – around 24 miles / 30 minutes away by car. You can fly to Norwich from Manchester, Edinburgh, Aberdeen, Exeter with airlines such as Flybe, Loganair, British Airways and Eastern Airways.

FOR BIRMINGHAM ACCOMMODATION:

We have a number of hotel packages available…

IBIS HOTEL
Standard Hotel Package 

  • 2 nights twin/double hotel room (check in Sat 13th February 2021 from 3pm, check out Mon 15th February 2021 by 11am) at the Ibis Hotel Birmingham, approx 3 minutes walk from the venue.
  • Breakfast included for both days

IBIS BUDGET HOTEL
Standard Hotel Package 

  • 2 nights twin/double hotel room (check in Sat 13th February 2021 from 3pm, check out Mon 15th February 2021 by 11am) at the Ibis Budget Hotel Birmingham, approx 3 minutes walk from the venue.
  • Room only basis

HOLIDAY INN HOTEL
Royalty Hotel Package

  • 2 nights twin/double hotel room (check in Sat 13th February 2021 from 3pm, check out Mon 15th February 2021 by 11am) at the Holiday Inn, approx 5 minutes walk from the venue.
  • Breakfast included for both days
  • 2 day ticket to Hammerfest 13 for 2 people at O2 Academy Birmingham
  • Access to Royalty bar & balcony seating areas for 2 people

FOR GREAT YARMOUTH ACCOMMODATION:

We have 2 and 3 bedroom apartments and static caravans included in your package, which sleep 2-8 people. As the apartments and caravans are sold on maximum occupancy, the more people sharing the apartment/caravan, the cheaper the price works out for everyone! All tickets include free car parking on site.

CLASSIC PACKAGE INCLUDES

  • Standard and Superior accommodation
  • Shower room with WC
  • 2 or 3 bedroom caravan with space for up to 6 or 8 people
  • Fully equipped kitchen with microwave for self catering
  • Television
  • Gas fire in lounge
  • Free electric and water supply
  • Bed linen included although bathroom towels are not provided
  • Check in from 11am Thursday
  • Checkout on Sunday by 12pm
  • Free onsite car parking

VIP PACKAGE INCLUDES

  • Deluxe accommodation
  • Shower room with WC
  • 2 or 3 bedroom caravan with space for up to 6 or 8 people
  • Fully equipped kitchen with microwave for self catering
  • High specification fixtures and fittings
  • Television
  • Gas fire in lounge
  • Free electric and water supply
  • Bed linen included although bathroom towels are not provided
  • Check in from 11am Thursday
  • Checkout on Sunday by 2pm
  • Free onsite car parking
  • 20% discount on official merchandise
  • Souvenir weekend lanyard
  • Exclusive VIP bar area
  • Access to seated area in main arena

VIP RED PACKAGE INCLUDES

  • Deluxe accommodation
  • Shower room with WC
  • 2 or 3 bedroom caravan with space for up to 6 or 8 people
  • Fully equipped kitchen with microwave for self catering
  • High specification fixtures and fittings
  • Television
  • Gas fire in lounge
  • Free electric and water supply
  • Bed linen included although bathroom towels are not provided
  • Check in from 11am Thursday
  • Checkout on Sunday by 2pm
  • Free onsite car parking
  • 20% discount on official merchandise
  • Souvenir weekend lanyard
  • Exclusive VIP bar area
  • Access to seated area in main arena

ROYALTY PACKAGE INCLUDES

  • Platinum accommodation
  • Shower room with WC
  • 2 or 3 bedroom caravan with space for up to 6 or 8 people
  • High specification fixtures and fittings
  • Television with DVD player
  • Gas fire in lounge
  • Free electric and water supply
  • Bed linen included although bathroom towels are not provided
  • Check in from 11am Thursday
  • Checkout on Sunday by 2pm
  • Free onsite car parking
  • 20% discount on official merchandise
  • Souvenir weekend lanyard
  • Exclusive VIP bar area
  • Access to seated area in main arena with waiter service
  • Rider

Free parking is available at Camp HRH for all those staying on site and also limited free parking for day visitors too.

This section may help you with any questions you have. If there is a question we haven’t covered then please do not hesitate to call us on 0207 193 1164.

Is there an age limit for Hammerfest?
Hammerfest is an over 18s only event.

When will I receive my tickets?
Hammerfest is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in – this can be either your driving licence, passport or bank card.

Do I need ID?
All guests are required to bring photo ID.

What time does check-in begin?
Check-in will be from 11am on the day your ticket/accommodation is booked for.

What time does Hammerfest officially close?
Hard Rock package guests will be expected to leave the site at 12pm on Sunday 14th March 2021. 

I want to book but can’t afford to pay in full – can you help?
We are now able to take deposits payments if bookings are made prior to 10th October 2020. Deposits are £60 per person.
To pay balances, please contact us on 0207 193 1845.

Will there be alcohol at the event?
Alcohol will be served the whole time the arenas are open. If you do drink, don’t drive – everything on site is within walking distance.

Are there any dress codes for the various events?
No.

I’d like to record/film/photograph one of the sessions. Is this permitted?
If you wish to cover the event as a member of the press, please contact toby@chicfestivals.com

Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.

If I lose my wristband, can I get a replacement?
To replace a wristband that has been reported lost, there is a charge of £55. You will need to bring ID to main reception to be issued with a replacement.

Is there anywhere I can get internet access?
There are free wifi hot spots on site, in the arena areas.

Is there a charge for parking?
All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner’s risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle. Day ticket holders may have to park outside of the site depending on the availability of space.

If I feel unwell, is there anybody on site who can help me?
There will be a medic on site at all times. The medic’s number will be displayed in all public areas, and they can also be called by security and reception staff.

What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.

How do I cancel my booking?
To make a cancellation, please email us at info@hammerfest.co.uk See terms and conditions for cancellation charges.

Chic Festivals SL – Terms and Conditions


Use of Your Personal Information

Chic Festivals SLU knows that you care about how your Personal Data is used and shared, and we take your privacy seriously. Our Privacy Policy describes how we collect, use, share, and safeguard your Personal Data when you access the https://www.hammerfest.co.uk website and domain name, mobile applications, and any other linked pages, features, content (collectively, the “Service”), or otherwise interact with us. For more information, please read our privacy policy.

Booking your Hammerfest

Online – https://www.hammerfest.co.uk

By Telephone – Call us on 0207 193 1845 (calls charged at standard national rate).
To pay for your Hammerfest pass by debit or credit card online or over the telephone. We accept the following: Delta, MasterCard and Visa (American Express is not accepted). At the time of booking we will require all names and address for everyone on the booking as well as:-
• Payment card number
• The last 3 digits of your security code
• Expiry date
• Cardholder’s name & address if different from lead name on booking

The Contract

The contract (including these Terms and Conditions together with your booking information) takes effect when you confirm and make a payment for your booking with debit or credit card. The contract lasts until you and your party leave the designated event (“Event”). A contract will come into existence between you and Chic Festivals SL on the earliest of the following:
• we tell you on the telephone or online over the internet, that your booking is confirmed or
• we accept your deposit payment by issuing written confirmation of your booking or
• when a third party pass agent tells you your booking is confirmed.
The contract binds you and all the members of your party including day visitors. It is your responsibility to ensure that all members of your party accept the terms of booking and the provisions contained in these Terms and Conditions. Failure to disclose all relevant information or comply with all of these Terms and Conditions may lead to termination of the contract and loss of the booking.

Your Reservation

Depending on the time of booking, it may be possible for you to pay only an initial deposit per person plus booking fee and then a final payment later or full payment at the time of booking. Deposit payments are non-refundable.

Competition Terms and Conditions

Prizes are claimed online (There is an online admin fee per ticket to claim prizes which also gives you a free programme and furture discounts of all CFSL events)

  1. Entrants must be 18 or older on the date of entry to win tickets
  2. A winner will be chosen at random and contacted by phone or email
  3. Prize details can be found on the competition entry page. Prizes may include accommodation and/or up to 6 event tickets
  4. Prize does not include transportation
  5. Tickets are non-transferable and non refundable
  6. Chic Festivals SL reserves the right to withdraw this offer at any time
  7. On claiming the prize HRH terms and conditions will apply
  8. Claims to be made by date specified on the respective competition email
  9. VIP and Royalty pass upgrades available at a supplement
  10. Thursday pass upgrade is available at a supplement

If You Change Your Booking

If you wish to add more guests to a booking, you will not be charged an amendment fee. Any names changes will incur a £20 amendment fee. Any changes must be made at least 56 days before the start of the Event by telephone to Hammerfest on 0207 193 1845. Where name changes are sought to be made within 56 days of the start of the Event it will be charged at £40 per change. Please ensure you receive a confirmation from us before the Event (and please contact us in good time if you do not receive your confirmation).

If You Cancel Your Booking

It may be necessary to cancel your pass due to illness, accident or change of circumstances. Once payment is made for a booking, fees are 100% non-refundable however if you have taken out insurance, payments arising from the cancellation will be covered in most cases. As soon as you know that you need to cancel, please email us on info@hammerfest.co.uk Anyone who has failed to clear their balance by 5pm CET on the due date will result in full cancellation and loss of any monies paid to date. The booking (including apartment, facilities and related services) will then be placed back on sale the following day at full price.

If We Make Any Major Alterations To Your Booking

We try very hard to provide all facilities and entertainment as advertised on our website. It may, however be necessary to make some alterations in advance of the Event. If any major change is necessary, we will endeavour to advise you in writing as soon as possible. See options listed below. Please see next section for minor or last minute alterations.

Chic Festivals SLU reserve the right to change, line up, date, location, amenities as long as they are of a similar or higher standard than originally booked. Your pass is to the Event and is not dependent or conditional on any particular performers(s), venue(s) or DJ(s).

You will have the following options if we make a major change to your booking if it involves a downgrade in facilities or standards

• accept the alternative arrangements as notified to you.

* change the booking to an alternative Chic Festivals event or future event that you specifically reserved.

Force Majeure

We shall not be liable for failure to perform our obligations hereunder due to events beyond our reasonable control (including but not limited to industrial disputes, natural disasters, fire, technical problems, third party administrations, bad weather and acts of government or acts in compliance with any applicable law, regulation or order (whether valid or invalid) of any governmental body.
Minor Alterations
Alterations such as the withdrawal of certain amenities, facilities, activities venue and entertainment, may be made by Chic Festivals SL for reasons beyond our control without any obligation or liability. The advertised line-up is correct at time of going to press and may be subject to change. Your pass is to the Event and is not dependent or conditional on any particular band(s), venue(s) location or DJ(s).
Limitation of Liability
Chic Festivals SL accepts responsibility for those arrangements which are within its control but shall not be liable for any injury, loss or damage suffered by you or any member of your party unless one of the following applies:
• wilful default by Chic Festivals SL, their employees or agents or
• Death or personal injury caused by the negligence of Chic Festivals SL, their employees or agents
For all claims (except death or personal injury caused by the negligence of Chic Festivals SL, their employees or agents) that arise from the non-performance or improper performance of terms in our contract, Chic Festivals SL may in its absolute discretion pay compensation that is reasonable in all the circumstances.

Pricing

The price agreed and shown on your confirmation of booking for the accommodation (and party size, plus any supplements) is the amount payable by you. Please note that all prices shown are inclusive of local tax.
The pricing for this Event is on a per room basis.
Offers – Promotional availability
All our offers are subject to limited promotional availability, as offers may run out due to popularity. Please remember to quote the applicable offer code when booking as this will help us to find the best price and offer available at the time.

Arrival & Departure Times

Your accommodation keys will be available from 11:00 on the day of arrival. Please bring your confirmation of booking with you.
On your departure day, please return your keys to main reception.
You will be required to leave £100 security deposit on arrival, on account against any damage to your room. Absent any such damage, this will be released on departure.
Express check-in and out is available to all bookings.
Express checkin – where guests have pre registered with us, the lead passenger may in some cases collect apartment keys, lanyards and wristbands for the whole party.
Express checkout – in some cases, you will be able to checkout prior to security checks on your apartment and may be able to leave your keys at reception without any waiting time. In such cases, when security has checked your apartment and no damage has been caused, then the authorisation on your card will be released. If damage has been caused (or is evident) – then you will be contacted and charged accordingly. Room keys not returned to reception on checkout will be charged at £5 per key.
Minimum Age Requirement

With the exceptions of Sci-fi Weekender, all Chic Festivals events are strictly for guests over the age of 18. All guests are required to have proof of ID when arriving on site.
Proof of Age – This is required when checking in and/or buying alcohol at the Event or otherwise on Resort. ONLY PHOTOGRAPHIC ID WILL BE ACCEPTED including Passport, Drivers Licence, CitizenCard, VALIDATE UK, Connexions Card, Young Scot, or a national “Proof of Age Card”.
DO NOT COME TO THE SITE WITHOUT ID. No entry will be permitted or refunds given if you are unable to prove your age. If you do not have any photographic ID, you may obtain a “Citizen Card” via www.citizencard.com (and please allow sufficient time for issue and delivery before the Event).

Pets

Pets are not allowed on site at all. Assistance dogs are permitted only by prior agreement (please call 0207 193 1845). We reserve the right to refuse any animal which is considered to be potentially dangerous.  Pets are not permitted in any of the arenas
We Need To Know
In order to properly provide facilities and services to you, we require the following information from you:

• Your name and address
• The names and addresses of all members of your party
• The age of each member of your party
• Whether any of your party have restricted mobility or access requirements (see Disabled guests section for further details)
Please note that only the guests listed on the confirmation of booking may occupy the accommodation. If any other person(s) are found in occupation, Hammerfest will terminate the contract, and the guests and unauthorised persons will be asked to leave the Event immediately. In such cases, refunds will not be given.

Health & Safety

Contagious Diseases – Should anyone be diagnosed or suspected of having a contagious disease (including but not limited to any disease which has the potential to infect a large number of people in a short period of time), then they will be asked to leave the Event and the Resort, or if this is not possible, restrictions will be placed upon them to prevent the virus being transmitted to other guests. Please note that we are unable to offer refunds in such circumstances and we recommend you take out suitable personal insurance to include sickness cover.

Disabled Guests

If you have any special requirements, or if a member of your party has restricted mobility or access requirements, you must notify us at the time of booking. We will do our best to meet these requirements but please note that this cannot always be guaranteed. If your special request is a necessity for you to be able to attend the Event, please contact the Hammerfest Centre for advice prior to making your booking on 0207 193 1845. The venue has a limited number of units which have been modified for disabled guests and the available facilities vary. It is therefore necessary to check suitability prior to booking by calling us via the Helpline, and please note that we will need to know the following information:
• The number of disabled people in your party
• A brief description of the special requirements
• Details of the size and weight of any wheelchairs used ( and please state if motorised)
• Details of any medical requirements (including those which cannot be provided by members of your party, so that we can assess whether our on-site medical facilities will be able to meet your needs)
• Details of any special storage requirements for equipment or drugs, as storage space in some of our accommodation units may be limited. (For example, the Resort Fire Office is required to advise the local fire authority of where items such as oxygen cylinders are stored.)
Without these details it is not possible for us to guarantee that suitable accommodation will be available. In which case, regrettably, we will be unable to accept the booking.
Please note that, for safety reasons, certain venues within our Resorts may not be accessible for guests using wheelchairs, so please check when you book.

If You Have a Comment About The Event

If you are dissatisfied with any aspect of the Event, in the first instance, please speak to a member of the Hammerfest team. If they are unable to resolve the issue, then please speak to the Guest Services team at your Resort. They will endeavour to help you immediately so that you can enjoy the rest of the Event.
If at the end of the Event, you feel that we have not dealt with your complaint satisfactorily, please write to the Correspondence Team no later than 28 days after the end of the Event.
We are only able to take action on any complaints which are first brought to the attention of the Guest Services team whilst you are at the Festival and secondly received in writing within 28 days, unless there are exceptional circumstances.

General

Please show consideration to other guests and Hammerfest staff members at all times and treat the facilities with respect. Offensive or illegal behaviour and/or excessive noise will not be tolerated. If guests fail to comply with these rules, their contract may be terminated and they and their party will be asked to leave the Resort immediately (refunds will not be given).
Contracts will also be terminated if Hammerfest has a reasonable suspicion that any guest has committed, or intends to commit, an offence.

Please treat your accommodation with care and respect. It will be inspected at the end of the Event. You will be held responsible for any damage caused during your stay. Damage to the accommodation may also result in the termination of the contract with no compensation. On departure, please leave the accommodation in a clean and tidy. Please check your accommodation carefully prior to departure as we do not accept liability for items left behind upon your departure. We reserve the right to charge you during or after your stay for any loss or damage to our property. Hammerfest also reserves the right to enter accommodation at any time and for any reason (including but limited to ensuring the safety and well-being of our guests).

Hammerfest reserves the right to require any guest to be interviewed to enable us to look into instances of damage or nuisance to property or guests. Any person who, without a reasonable excuse, refuses to comply will be treated as having terminated their contract. They and their party will be asked to leave immediately and refunds will not be given.

Guests are advised not to bring privately-owned electrical appliances to the Event or otherwise to any Resort. However, if guests do so, they use the equipment at their own risk.

Please note that some of our entertainment shows use strobe lighting And that the availability of some outdoor facilities and entertainment may be affected by adverse weather conditions.

Any music played by Guests must be done so within the accommodation with all doors and windows closed to minimise disruption to the site neighbours. Please note that there is a sound curfew on site. Failure to comply with this policy may result in your equipment being confiscated with or without warning.

No video cameras, professional photo cameras and/or recording devices are permitted at the Event or otherwise in the venue without prior written consent. Please email all Press enquiries to info@hammerfest.co.uk

Fireworks or flammable liquids will be confiscated upon discovery. Any use of fireworks or flammable liquids (including but not limited to flammable Poi) will result in immediate removal from the site.

Please note that Nitrous Oxide is a controlled substance and will be confiscated upon discovery.
WE OPERATE A ZERO TOLERANCE DRUG POLICY. Anyone found to be in possession of any suspected illegal or controlled substance will be removed from the Event (and the Resort), will risk arrest and prosecution and will be banned from attending any future Hammerfest events.

Whilst we allow unlimited amounts of food to be brought onto site, we allow only unopened packages, and your alcohol allowance must be brought onto site only in unopened bottles and/or cans.
Please note that personal searches whilst on site are a condition of stay and we reserve the right to enter any apartment without explanation. . In the event that we, in our sole opinion, feel that you have NOT left your accommodation exactly as you found it you will be subject to a charge for any cleaning or repairs necessary.

It is your responsibility to report any damage discovered in your chalet on arrival to reception, otherwise you will be charged post event. When checking into your chalet the principle booker will be asked to sign an indemnity form taking responsibility for the upkeep of your room over the length of the Event.

If your conduct, or that of anyone in your party is reasonably considered detrimental to the smooth running of the Event, we reserve the right to remove you and/or the rest of your party from the site without reason and without a refund.
Holiday Insurance: We strongly advise you to take out personal insurance to cover you for all eventualities which may occur during your stay or which may result in cancellation.

The failure of a party to exercise or enforce any right under this Agreement shall not be deemed to be a waiver of that right nor operate to bar the exercise or enforcement of it at any time or times thereafter.

If any provision or term of this Agreement, not being of a fundamental nature, is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remainder of this Agreement will not be affected. If any part of this Agreement, being of a fundamental nature, becomes invalid, illegal or unenforceable the parties shall in such an event negotiate in good faith in order to agree the terms of a mutually satisfactory provision to be substituted for such provision which as nearly as possible validly gives effect to their intentions as expressed in this Agreement. The obligations of the parties under any invalid, illegal or unenforceable provision of the Agreement shall be suspended during such a negotiation.

A person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999, or otherwise, to enforce any term of this Agreement.

We reserve the right to alter these booking conditions and you should check our website at the time of booking.
TV filming & Photography
Due to the popularity of this Event, it will be screened live for TV. Please ensure that you are aware of the positioning of cameras at all times. If you do not wish to appear on film or in photographs, please stay out of the viewing lines of such cameras.
Licensed Company Address and Information

Chic Festivals SL

Address: C/ Es Calo 106 nave 6-7 y 8, Urb. Ses Fontanelles, Cala de Bou. Sant Josep de Sa Talaia. Ibiza

Company Registration Number: ESB57677544
Contact E-mail: info@Hammerfest.co.uk

Law and Jurisdiction

These Terms are subject to the laws and exclusive jurisdiction of Ibiza.

PRIVACY POLICY
Effective Date: May 25, 2018

Chic Festivals SLU knows that you care about how your Personal Data is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. This Privacy Policy describes how we collect, use, share, and safeguard your Personal Data when you access the https://www.hammerfest.co.uk website and domain name, mobile applications, and any other linked pages, features, content (collectively, the “Service”), or otherwise interact with us.

“Personal Data” means any data related to an identified or identifiable individual. By accessing or using the Service, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

What Personal Data Does Chic Festivals Collect?
User information, such as the name, username, password, email address, telephone number, zip/postal code, and any other information you provide in connection with your user account or on competition entry.

User financial information, such as your credit or debit card number, bank account number, and billing and shipping address. This information is collected and processed by our payment processor, as necessary to complete your purchase. We do not receive your credit card information directly, but we may receive information about the transaction, such as the date and time it occurred.

Emails and messages, including receipts, newsletters, and support contact.

In addition to the above, we may automatically collect the following types of information:

Website activity information, such as application logs, data files, information collected by cookies, IP address, browser information, and metrics generated in the normal operation of a website. “Application logs” are text files in which are recorded most of the activities on a website, including page visits, payments, and usage. Website activity information is sometimes associated with an IP address or other Personal Data. Third parties may also collect information about your website activity over time and on other websites or mobile applications.

Information collected via cookies.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognise your browser and tell us how and when pages in our site are visited and by how many people. Chic Festival cookies do not collect Personal Data, and we do not combine the general information collected through cookies with other Personal Data to tell us who you are or what your screen name or email address is.

Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated. If you choose to disable cookies or similar technologies, some parts of our Service may not work properly.

We use Google Analytics to collect and process analytical data about users of Chic Festivals website. Google Analytics tracks your interaction with the Site and stores information about IP address, operating system, web browser, pages visited, information about demographics of our website users, the device used, and where the visit originated. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

For Which Purposes Will Chic Festivals Use Your Personal Data?
The Personal Data collected by Chic Festivals is used for the following purposes:
To allow you to use the Service, to set up a user account that can be used to make ticket and accommodation bookings;
To provide, administer, and communicate with you about products, services, offers, and promotions of Chic Festivals and its partners (including surveys and any other marketing activities). If required under applicable law, we will only send you promotional communications with your consent;
To operate, evaluate and improve our business, including developing new products and services; managing our communications; analyzing our products, services, website, mobile application, and any other digital assets; facilitating the functionality of our website, mobile application, and any other digital assets;
To process sales and to provide the expected receipts;
To perform accounting, auditing, billing, reconciliation, and collection activities;
To respond to your enquiries;
To perform data analyses and data aggregation (including anonymization of Personal Data);
To apply and enforce our Terms of Use and other agreements;
To protect the rights, property, or safety of Chic Festivals, our employees, our users, or others, including by taking measures to prevent fraud and reduce credit risk;
To comply with industry standards and our policies.
We also may use the information in other ways for which we provide specific notice at the time of collection.

Email Communications:
We may receive a confirmation when you open an email from Chic Festivals. Chic Festivals uses this confirmation to help us make emails more interesting and helpful and improve our service. If you do not want to receive email from us, please use the unsubscribe link contained in the email footer.

When Does Chic Festivals Collect Personal Data Relating To You?
We may collect and use Personal Data relating to you when:
You have consented to the use of your Personal Data;
We need your Personal Data to provide you with services and products requested by you, or to respond to your enquiries;
We have a legal obligation to use your Personal Data;
We have a legitimate interest in using your Personal Data. This includes our legitimate interests to ensure and improve the safety, security and performance of our products and services.

How Does Chic Festivals Receive Personal Data About To You?
We may receive Personal Data relating to you from:
You directly, when you provide us with information about you;
Your use of Chic Festivals Service;
Third parties that provide us with information about you.

For How Long Does Chic Festivals Keep Your Personal Data?
Chic Festivals stores Personal Data only for as long as it is necessary for the fulfilment of the purpose for which it was collected, unless otherwise required or authorised by applicable law. We take measures to destroy or permanently de-identify Personal Data if required by law or if the Personal Data is no longer required for the purpose for which we collected it.

How Will Chic Festivals Share the Personal Data It Receives?
Personal Data about our customers is an integral part of our business. We neither rent nor sell your Personal Data to anyone. We share your Personal Data only as described below.

Members of our Group: We may share your Personal Data with any members of our group, which includes our affiliates, employees, subsidiaries and branch offices, to which it is reasonably necessary or desirable for us to disclose your data in order to carry out the above-mentioned data processing purposes.

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples may include sending postal mail and email, analyzing data, providing marketing assistance and processing credit card payments. Unless we tell you differently, Chic Festivals agents do not have any right to use Personal Data we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Data for the above purposes.

Aggregate information: We may provide aggregate information to our partners about how our customers, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and our Service, so that they, too, may provide you with an optimal online experience. Chic Festivals never discloses aggregate information to a partner in a manner that would identify you personally.

Communication in response to Competition Entries: As part of the Service, you will receive email and other communication relating to your Competition Entries. You acknowledge and agree that by entering such competitions, Chic Festivals may send you email and other communication that it determines in its sole discretion relate to your Competition Entries.

With Your Consent: Except as set forth above, you will be notified when your Personal Data may be shared with third parties, and will be able to prevent the sharing of this information.

Is Personal Data About You Secure?
Chic Festivals endeavours to protect user information to ensure that your Personal Data is kept private. We use physical, managerial, and technical security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. In particular, we take steps to ensure that our employees and service providers who have access to your Personal Data only process it upon our instructions, unless otherwise required by law.
Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your Personal Data. To protect the security of your data, you need to select and protect your password appropriately and limit access to your computer and browser by signing off after you have finished accessing your account.

The Service may contain links to other sites. Chic Festivals is not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs information collected by Chic Festivals.

What Choices And Rights Do You Have Regarding Your Personal Data?
You have certain rights regarding the Personal Data we maintain about you. We also offer you certain choices about what Personal Data we collect from you, how we use that information, and how we communicate with you.

Sometimes you may be required by law or by contract to provide us with your Personal Data to be able to use our products or services. In other cases, you may provide us with your personal data voluntarily. The particular reasons for using your Personal Data, whether you are required to provide your Personal Data, and the possible consequences of not providing your Personal Data will be indicated at the time the information is collected.

You can add or update certain information on pages, such as your username and password, your email address, and your user profile information.

Where required by law, we obtain your prior opt-in consent at the time of collection for certain processing of Personal Data, such as for direct marketing purposes. If we rely on consent for the processing of your Personal Data, you have the right to withdraw your consent at any time and, when you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

You can opt out of the collection and use of certain information, which we collect about you by automated means, when you visit our website. Your browser may tell you how to be notified and opt out of receiving certain types of cookies and similar technologies. Please note, however, that without cookies you may not be able to use all of the features of our website.

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us.

To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to the use or disclosure of your Personal Data will mean that you cannot take advantage of some Chic Festivals promotions.

Subject to applicable law, you may have the right to: obtain confirmation that we hold Personal Data about you, request access to and receive information about the Personal Data we maintain about you, receive copies of the Personal Data we maintain about you, exercise your right to data portability, update and correct inaccuracies in your Personal Data, object to or restrict the processing of your Personal Data, and have the information blocked, anonymized or deleted, as appropriate.

If we fall short of your expectations in processing your Personal Data or you wish to make a complaint about our privacy practices, please tell us because it gives us an opportunity to fix the problem. You may contact us by using the contact details provided in the “Contact Us” section of this website. To assist us in responding to your request, please give full details of the issue. We attempt to review and respond to all complaints within a reasonable time.

If you provide us with any Personal Data relating to another individual, you should make sure that the sharing with us and our further use as described to you from time to time is in line with applicable laws, so for example you should duly inform that individual on the processing of her/his Personal Data and obtain her/his consent, as may be necessary under applicable laws.

Changes to this Privacy Policy
Chic Festivals may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Data, we will notify you by posting an announcement on our Service or sending you an email. Users are bound by any changes to the Privacy Policy when they use the Service after such changes have been first posted.

How to Contact Us
If you have any questions or concerns regarding the privacy of your Personal Data by Chic Festivals, or if you would like to exercise your rights to your Personal Data, please send a detailed message to info@hammerfest.co.uk. Please specify the subject of your request on the subject line and in the body of your message. We will provide the requested information and make every effort to resolve your concerns.