Frequently Asked Questions

This section may help you with any questions you have. If there is a question we haven’t covered then please do not hesitate to call us on 02073 193 1845.

Hammerfest is an over 18s event.

Hard Rock Hell is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in – this can be either your driving licence, passport or bank card.

All guests are required to bring photo ID.

Doors open at 11am Thursday 21st March 2019

Guests will be expected to leave the site at 12pm on Sunday unless you have upgraded to VIP – if this is the case, checkout is at 3.00 pm.
If you choose to have the express check-out option you are free to leave when you are ready. If you take the express check-out option and damages are found after you have left we will be within our rights to charge you for any unreported damage caused. However, if you prefer for your room to be checked for damages, please advise main reception and we will send a security officer to check your apartment. Once checked, your card authorisation will be released and you are free to leave. If you are booked into the Classic package accommodation there will be a supplement for late checkout should you require it. Please contact the call centre on 0207 193 9564 for more details.

We are now able to take deposits payments if bookings are made prior to 10th October 2018. Deposits are £60 per person which includes booking fees. To pay balances, please contact us on 0207 193 1845.

Alcohol will be served the whole time the arenas are open. If you do drink, don’t drive – everything on site is within walking distance.

Please contact us on to get special permission. If you wish to cover the event as a member of the press, please contact

No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.

To replace a wristband that has been reported lost, there is a charge of £50. You will need to bring ID to main reception to be issued with a replacement.

There are wifi hot spots on all parts of the site, but this is an outsourced service, and costs approximately £7 per day per device.

All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner’s risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle. Day ticket holders may have to park outside of the site depending on the availability of space.

There will be a medic on site at all times. The medic’s number will be displayed in all public areas, and they can also be called by security and reception staff.

Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.

To make a cancellation, please email us at . See terms and conditions for cancellation charges